Delivery & Returns

I aim to send goods within 2 working days of receiving cleared payment. I will contact you if for any reason it is going to take longer than that. Within the UK items are sent by Royal Mail 1st class post, for International destinations I use Mailbox etc. I make a small charge for packaging. That cost is included in the postage charge.

I am unable to predict an exact delivery time for overseas purchases as customs clearance times and local delivery schedules vary widely around the globe. However, as a rule, packages sent to addresses within Europe take 3 to 5 business days and to the USA, Australia and Japan 9-12 business days. I'm afraid that I cannot be responsible for delays caused by customs authorities or the postal service as can happen from time to time.

For international shipments outside the EU a customs declaration has to accompany the package and I always state the actual sales price of the goods. Please do not ask for a lower value to be stated. Please note that any customs duties applied locally are the responsibility of the buyer.

I use Royal Mail first class to send items, but very rarely items can go missing. If you're concerned please email me. Items can take up to a month to arrive (particularly UK to USA) so please be patient.

Returns & Exchanges

Naturally I hope that you will be happy with your purchase, but if you wish to return an item you must notify me within 14 days of receiving the goods. Goods must be returned to me within 3 weeks from receipt and care taken that they are not damaged in any way.

If your package was originally sent using a trackable insured service, then that is how it must be returned and the cost of return postage is the responsibility of the buyer.

The original postage will only be credited if the item is faulty or other than described.

Occasionally an item is returned 'undelivered' by the local postal service although the correct address has been used; in this case only the cost of goods and not postage will be refunded.